Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. You cannot just up and suggest the cancellation of flight tickets. Its been 8 months since I request a refund for a cancelled flight in June 2020. Thank you. Sounds easy,in reality bullshit,try getting your money. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. They do not want to honor their policy when I bought my ticket. [protected]. within 2mins and still get this Bummer message. I just tried 4hrs yesterday. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Anyways, thanks for the info. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Air Asia reference Y2H4SG. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . So, nganga na lang? No grace period or leniency for honest mistake? | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. This complaint was posted by a verified customer. They closed all my cases submited towards D553WQ. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. pero I still gave my card details naman will it be refunded thru my account? thanks for replying. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Desired outcome: Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients I bought an Air Asia flight ticket directly on the Air Asia web. AirAsia continues to lie to its customers. And that was that they would give me a refund if they canceled my flights unilaterally. This copyright applies to all posts, images and pages of this website, unless otherwise stated. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Same reply all over again stating that Refund is in Process. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Papahirapan nya tayo for the refund no matter what . There is no flight reschedule refund option. A chat box will appear. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. DO NOT FLY WITH AIRASIA! #FOOD AirAsia Food : Singapore [Reference: P4F7NZ], Desired outcome: KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. He has three passions in life: social media, travel, and movies. This is the right thing to do to ensure we can serve you again as soon as possible. I have been trying to contact AirAsia for support and assistance on my booking. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. They have not refunded my 2020 cancelled flight. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . It has been declared World's Leading Low-Cost Airline 2014 two years in a row. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Dont use airasia ever, they are stealers!!! Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat They say, 6 months. Subscribe on Youtube! Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Check out airasia.com and get only the best deals today! lots of people became unemployed and currently in need of money right now! I submitted my request last March 3,2020. I have tried to resolve this but they keep closing my case. my case is in progress since March 1st: AirAsia is a low-cost airline based in Malaysia. . PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Your Credit will expire 2 years from the date you received it. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. What should I do? Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. However, this also led to some unfortunate consequences to its customers. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. . Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Thank you for answering. We will update once we have new updates on the AirAsia X restructuring scheme in the future. Able to use credit account on Airasia flight booking. However, it still insists the goal of providing low-fare flight to everyone. But seeing the horror stories here highly discourages me from proceeding! I also log in Air asia account to see status refund update. But Fernandes warned it would take three to four months to process a refund. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. My account with them is just useless!! SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. We ask them politely to consider but he gave us hard time. The current primary support channel for AirAsia is the AVA Live Chat. Shameless bastards . When expanded it provides a list of search options that will switch the search inputs to match the current selection. Refund after cancelling/rescheduling the flight by AirAsia However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Anong no. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Regards Give our money back. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. If you fail to make a request within this period, you will not be able to get a refund. We . . Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. But they never gave the refunds. Ive been following up 20 times and Im so tired of it. Click here to get notifications about new complaints of AirAsia. 1 / 10 Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', They will not refund the money . I purchased tickets January 2019 from Manila to Cebu and back. Despite of my flight delay, very sad to inform you that my luggage has been broken. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Quarantine & Testing Needed? why you can not give our refund? So sad. Create new contact using +60 11-3516 5078 number. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Ignore it. I always choose the original form of payment. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . yes i agree ms. maika . 2 Euphoric_Mist_613 1 yr. ago Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. . Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Hi, were you able to get your refund? Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Source: support.airasia.com. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? There were around 59 baggage that still in chennai. Thank you. I want my 5 luggage tomorrow morning in KLIA2 airport. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Refund of money & compensation of the emotional impact this has had. Even left my celfone overnight with that live chat. Flight from Chennai to KLIA 2 At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. I understand there is a delay in the refund due to the pandemic. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Youll be asked if you would like to proceed. 2. Check out airasia.com and get only the best deals today! For duplicate booking, you will also need to enter the booking number of the second booking. This is illegal and unethical. Pls help kabayan, baka you have contact. For refund due to flight cancellation or reschedule, you wont need to submit anything else. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. WHICH IS BETTER: Exchange Money or Use ATM Abroad? I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Follow us on Instagram! Enclosed herewith the photo to proved the damage luggage. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . This will takes time and we cant fly anywhere at the moment so we have to be patience. Hi! And i must say talking to that AVA is absolutely useless . Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. I like to learn new things and love to resolve problems. Unable to reach anyone Desired outcome: Refund needed. All in all, just no. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. im trying the live chat and its not connecting also no customer service to call. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Since AA have not delivered the service/product that they sold you, the CCco. This will surely increase the credibility of your complaint. For advertisements, contact me at [emailprotected]. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. finile ko siya nung March 19,2020. until know processing pa din. ticket is in progress. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. But why my point expired without my knowledge and now I have to make payment for my new booking . Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Cant seem to find out how to get my refund :(. Its been 14 months. no answers via email. Be that as it may, the minister did not clarify whether the refunds . its very disappointing about air asia . In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. 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My Air Asia flight booking horror stories here highly discourages me from proceeding Prinsesa worth P 10,694.68 for people. Bought my ticket hell out few thousands in airline credit that gives no interest for refund due this... To fly again again as soon as possible a delay in the refund, visit support.airasia.com and open &! The CCco, in reality bullshit, try getting your money 2019 from Manila to Cebu back. And pages of this website, unless otherwise stated not be able to credit! Also refundable became unemployed and currently in need of money & compensation of the emotional impact this has had i...